Contact information
Identice Contact Information
Last Updated: February 13, 2026
If you have questions, need assistance, or require support regarding your order, the Identice team is here to help.
Company Details
Company Name: Identice
Website: https://www.identice.com
Email (Customer Support): ba7kangroup@gmail.com
Business Address:
Eichwaldstraße 15
63776 Mömbris
Germany
Please note: Identice operates as an online-only business. This address is registered for administrative and legal purposes and is not a retail location for in-person visits.
Customer Support Hours
Our support team is available during the following hours:
Monday – Friday: 09:00–18:00 (Central European Time, CET)
Saturday – Sunday: Closed
Response times may vary during product launches, promotional periods, or public holidays.
What You Can Contact Us About
You may contact us for inquiries related to:
- Orders and order status
- Shipping and delivery
- Returns and refunds
- Product information
- Collaborations, partnerships, or media inquiries
We aim to respond to all inquiries within 24–48 business hours.
Important Notice for Faster Assistance
To help us resolve your inquiry efficiently, please include:
- Your order number (if applicable)
- The email address used for the purchase
- A clear description of your request
Stay Connected
Follow Identice on our official social media channels to receive updates on new drops, limited releases, and brand announcements.
Identice
Define Your Identity. Own Your Space.
Legal Note
This Contact Information page does not replace or limit any rights or obligations outlined in our Terms of Service, Refund Policy, or applicable consumer protection laws.